At Pixel Artisan, we strive to provide top-quality educational experiences that help designers grow their skills. We want you to be completely satisfied with the courses you purchase from us. However, we understand that sometimes things don’t work out, and we want to make sure you’re taken care of.

Since our products are digital courses that are accessible immediately after purchase, we have specific policies in place regarding refunds and returns.

Refund Policy

30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all our courses. If you’re not satisfied with your course for any reason, you can request a full refund within 30 days of your purchase. This gives you time to explore the course content and determine if it meets your needs.

Eligibility for Refund: To be eligible for a refund, you must meet the following criteria:

• The request must be made within 30 days of purchase.
• You must have completed less than 20% of the course content (e.g., watched fewer than 2-3 lessons).
• You must provide feedback on why you’re requesting a refund, so we can improve the course and user experience.

How to Request a Refund: To request a refund, please email us at support@pixelartisan.com with your order details, including the course name and your reason for the refund. Our support team will review your request and process your refund as soon as possible.

Non-Refundable Items: After 30 days from purchase, we do not offer refunds for any courses, as the content is immediately accessible to the customer. Additionally, no refunds will be provided if more than 20% of the course has been completed.

No Returns on Digital Products

Due to the nature of digital products (online courses), we do not accept returns. Once a course has been purchased and accessed, it cannot be physically returned. However, we do offer the refund policy mentioned above for customer satisfaction.

How We Handle Refunds:

• Refunds will be processed to the original payment method used during the purchase.
• Refunds can take up to 7-10 business days to appear in your account, depending on your payment provider.

Exchanges

We do not offer exchanges for courses. However, if you are unsure which course is right for you, feel free to reach out to our support team at support@pixelartisan.com, and we’ll be happy to help you choose the right course for your needs.

Contact Us:

If you have any questions or concerns about our Refund & Returns Policy, please don’t hesitate to contact us at support@pixelartisan.com. Our team is here to assist you and ensure your learning experience is a positive one.

By purchasing from Pixel Artisan, you agree to this Refund & Returns Policy. We are committed to offering high-quality learning resources and providing you with the support you need to succeed.